FAQ

Safety first! Yes, most of the machines in Happylab can only be used after training. In this way, we ensure that only people who have received all the important safety instructions from us work on the machines. Training on selected machines is free for Happylab members. You also have the option of booking individual training or completing an online test for selected machines via the members portal and getting started straight away.

You can find current dates for training and the link to register here.

Yes, you have to attend the Happylab training so that you can use the laser cutter. This ensures that only people who have received important safety instructions from us work on the machines. For Happylab members, training on the selected machines is free. In addition, you have the option of booking individual training or taking an online test for selected machines via the members portal and getting started right away.

You can find current dates for training and the link to register here.

After the membership is canceled, personal data will be deleted. This includes the training you have completed on the devices. If you plan to use the Happylab again later, a Pause for up to six months might also be an option. In this case, you will retain all device training. You can use this option once per calendar year.

Your working time on the machines is billed via coins. Every membership includes a quota, comparable to free minutes on your cell phone tariff. With 1,500 coins you can, for example, laser cut for 250 minutes on the Trotec Speedy 400 or 3D print for 75 hours on the Prusa i3 MK3S. As soon as your included coins have been used up, the remaining time will be charged according to the price list. You also have the option of booking an additional package of coins.

Coins are charged to you on most machines for the pure machine time  - so only for the pure laser, milling, embroidery time, etc. in which the respective machine processes your job. This regulation may vary for individual machines for technical reasons. You can find a detailed overview in the current price list. 

The end date of your work is always decisive for the billing date. In most cases this corresponds to turning off the machine at the Fabman card reader. For 3D printing, the end time of the print job is used.

If you don't get by with your included coins, you can still continue to use the devices. You will then be automatically billed according to the current price list. If it is already clear that you would like to use the Happylab more intensively, another package may be cheaper for you. An upgrade is possible at any time - even for just one month. You also have the option of booking an additional package of coins.

The free quotas of the respective package cannot be carried over to the next month. Coins from a booked additional package are retained even across monthly limits.

Yes, you have the option to book an additional package of coins. These coins are retained even across monthly limits. If you want to use the Happylab more intensively on a regular basis, a tariff with more coins included may be more suitable for you.

The coins that expire first will always be deducted from you: Coins from your additional package will only be deducted from you when your monthly included coins from the usage quota have been used up.

You can also find this information about your package in Members portal under the item “My contract”.

Easily online! On our Websiteyou can choose a membership package and fill out our online form. You will then receive an email from us with a confirmation link to complete the registration process.

• The Basic Package is ideal for anyone who wants to get a taste of the maker scene or only wants to use the Happylab occasionally.

• If you want to make full use of the machine power in the Happylab and have access to the professional wood & Metal workshop and finishing area is well advised with the Maker package.

• Anyone who would like to advance their business idea in the Happylab gets the “all-round carefree package” with the Pro membership - with a huge free quota for the entire machine park, workspace in our co-working space (flex desk) and free coffee for long maker nights ;)

If you would like to use the Happylab more intensively, you can upgrade at any time or book an additional package of coins.

You can find an overview of all of them on our Website Membership packages.

Of course, we look forward to your visit! The best thing to do is to register for our free tour of the Happylab, which starts every Wednesday at 7 p.m. You can find current dates and the link to register here.

Yes, you can only use the machines in Happylab with a Happylab membership. Depending on how often you want to use the Happylab and which machines you want to use, you can choose between three different tariffs. On our Website you will find an overview of the different membership packages.

Yes, the minimum age for Happylab membership is 14 years. Minors under 18 can only become members with the written permission of a legal guardian.

Welcome to our Happylab! If we haven't already done so, please contact us by email contact@happylab-berlin.de.

Membership can always be canceled with 14 days' notice to the end of the payment period. This means: If you pay monthly, you can cancel your contract up to two weeks before the next payment; if you pay annually, you can cancel your contract up to two weeks before the next payment. All you need to do is send a short email to contact@happylab-berlin.de.

With theBasic package you can use our basic machine park: This includes basic digital production machines, such as 3D printers and laser cutters, as well as the equipment for our hobby workshop. Perfect for implementing your creative ideas. If you want to delve deeper, you can also take advantage of the expanded machinery by upgrading to the Maker or Pro package, with access to our professional metal and woodworking workshops and finishing area. On our equipment overview you will find the information for each machine with which membership it is possible to use.

With the Maker or Pro package  you have access to all machines in Happylab (Basic & extended machinery).

Please note that most machines can only be used after training.

Yes, that's not a problem. If you would like to temporarily use Happylab more intensively for a project, you can upgrade to a higher tariff at any time - even for just one month. There is no minimum term. A downgrade is possible at the end of the payment period with 14 days' notice. For example, if you pay monthly, this means up to two weeks before the next payment.

If you have an older tariff, please note that after an upgrade it is not possible to switch back to a package that is no longer available (e.g. Starter). 

On our Website you will find an overview of the membership packages.

A tariff change can be easily carried out per mail <contact@happylab-berlin.de.

If you have an older tariff, please note that after an upgrade it is not possible to switch back to a package that is no longer available (e.g. Starter). 

You can cancel your membership by sending an email to wien@happylab.at. The contract can always be terminated with 14 days' notice to the end of the payment period. This means: With monthly payment, termination is possible monthly up to two weeks before the end of the payment period, with annual payment annually up to two weeks before the end of the payment period.

The payment period is individual for each member and depends on the date of registration. For example, if you signed up for a monthly payment membership on May 20th, your payment period will run from the 20th of each month to the 19th of the following month. You can cancel on the 19th of each month with a 14-day notice period. So you would have to give notice by the 5th of the month so that your membership ends on the 19th of the same month at midnight.

There may be different notice periods for old contracts.

Yes, once per calendar year you can pause your membership for up to six months. For a dormant position, a short email to contact@happylab-berlin.de.

The suspension has the following advantages over termination and later re-registration:

• Your device training remains intact.

• You can continue to attend training courses and workshops at the reduced member rate.

• There is no membership fee during the suspension.

• Your membership will remain with you, even if it is no longer available in the current tariff model.

After a maximum of six months, the membership will automatically continue under the previous conditions. If you decide to rejoin earlier or terminate your membership completely, this is possible at any time even during the hibernation period.

If you have lost your membership card, please send us an email to wien@happylab.at so that we can block it before it falls into the wrong hands. During our service times you can pick up a new membership card at the front desk. We charge a fee of €15 for issuing a new membership card.

No, neither. We always strive for a simple and transparent tariff structure. There are no hidden costs with us.

The membership and any fees (e.g. additional reservations) will be debited from your bank account via SEPA direct debit.

No, termination is always possible at the end of the payment period with 14 days' notice. This means: If you pay monthly, you can cancel monthly, or annually if you pay annually, up to two weeks before the next payment.

No, membership in Happylab is tied to you personally.

No, the Happylab membership card may under no circumstances be passed on to another person. We are strict on this point, as passing on the membership card has a significant impact on security in the Happylab.  If the card is passed on, the cardholder is therefore liable for any damage that occurs. Further follow: 150 € fine, immediate blocking of the membership card and, if necessary, exclusion from Happylab.

Yes, Vouchers for the Happylab are available online! 

Vouchers can be redeemed for new or existing memberships as well as in the ticket shop for workshops and training courses. You can freely choose the value. After purchasing you will receive the voucher by email.

Yes - with the Pro subscription and the additional package “Business Address” you can use the Happylab as a company headquarters and business location.

Requirements:

Your planned activities must comply with our Operating facility permit must be compatible. That's why we need some information from you in advance:

• What exactly do you want to produce?

• What materials do you use?

• Which machines in the Happylab do you want to work with?

As soon as we have this information, we will check the feasibility - and get back to you as quickly as possible back.

If you are interested, please contact us at info@happylab.at

Yes, you are welcome to bring someone to the Happylab. However, you are responsible for the safety of the person you bring with you. Please note that you are not allowed to pass on your membership card under any circumstances and are only allowed to use the machines yourself.

Access to some areas in the Happylab is not permitted for guests for security reasons.

No, bringing pets is not allowed for safety reasons.

There are exceptions for state-certified assistance dogs: These are generally permitted in the Happylab in order to support people with disabilities and to enable them access to our facilities. To avoid misunderstandings, please bring proof that your dog is a certified assistance dog. However, we would like to point out that there are exceptions in our wood and metal workshop for safety reasons. These areas are not accessible to assistance dogs due to the loud machinery and potential dangers. This precautionary measure is intended to protect all people and animals on site. Thank you for your understanding. If you need support or special precautions to use our workshops safely, we are happy to help. Simply contact us so that we can find a suitable solution together.

Children and young people can celebrate their birthdays with their friends in the Happylab and make themselves a cool gift. The birthday party lasts approximately 3 hours and includes a workshop for up to 12 children. You can find further information about this here.

Young people aged 14 and over can also become a member of Happylab themselves, although there are usage restrictions for minors on certain devices. Minors under the age of 18 can only become members with the written permission of a legal guardian. 

We are happy to offer tours of the Happylab for school classes by appointment! During the tour through the Happylab (duration approx. 1.5 hours) we briefly introduce our high-tech machines, explain the potential of digital production and provide insights into Austria's largest maker community. You can find further information about this here.

Of course, you can still use Happylab even with an old tariff. You can find information about what your tariff includes in the Members portal under the item “My contract”.

If you decide to sign up for a new membership package, you can change at any time in the Members Portal. Please note that after an upgrade, it is not possible to switch back to a package that is no longer available (e.g. Starter). 

You can find this information about your package in the Members portal under the item “My contract”.

Our machines can of course also be used without a reservation. You can find details about this in this FAQ article. 

Yes, with a Small or Medium membership you can use the Happylab as usual at the following times: Tuesday 9 a.m. - 1 p.m., Wednesday 6 p.m. - 10 p.m. and Thursday 1 p.m. - 5 p.m. (Medium additionally 24/7 on your chosen day of the week). If you would like to use the Happylab more often, you might consider switching to one of our new membership packages, all of which offer 24/7 access to the Happylab.

In the Members portal under the item “My contract” you will see your current package. There you can also switch to a new membership package.

The flat rate applies as usual to the following machines: BZT PFK CNC milling machine, cutting plotter, Trotec Speedy 400 laser cutter, acrylic bending machine. All other machines are charged according to price list. You also have the option of booking an additional package of coins.

You can also find this information about your package in the Members portal under the item “My contract”.

Yes, you can also book an additional package of coins with an old tariff. The coins can be used for all machines and are retained even across monthly limits.

Yes, with your old membership you can also use the new machines that are not included in your flat rate as soon as you have completed the necessary training. Billing takes place according to the price list. You also have the option of booking an additional package of coins (can be used for all machines).

Which tariff suits you best depends mainly on how intensively you want to use the Happylab. Here you will find a small comparison so that you can choose the best tariff for you:

Yes, with your starter package you can use all machines in Happylab.

You can also find this information about your package in the Members portal under the item “My contract”.

Basically, the machines in Happylab can be used according to the first-come-first-served principle. This means that if a machine is free, you can use it without registering. But if you want to be sure that a machine will be available to you at the time you want, you can reserve it online in the Members Portal. Reservations have priority!

A certain number of reservations per day are included in every membership package. You can find this information about your package in the Members portal under the item “My contract”. A reservation also costs 10€ per hour.

Please note: Reservations can be canceled free of charge up to 24 hours before the appointment, otherwise the reservation hour will be charged at the regular rate (10€/hour).

Easily online! In the Members Portal you will find the item "Machines & Reservations" in the menu on the left. You can access the reservation calendar by clicking on the “Reserve” button next to the respective machine. There you can select the time slot you want. The reservation will then be confirmed to you by email.

Please note: If you want to be sure that a machine will be available to you at the desired time, you can reserve it. In principle, the machines in Happylab can be used on a first-come-first-served basis. This means that if a machine is free, you can use it without registering in advance.

You can find this information about your package in the Members portal under the item “My contract”.

Our machines can of course also be used without a reservation. You can find details about this in this FAQ article. 

No, you can only use one free reservation per day. If the machine is not reserved by someone else afterwards, you can continue working without an additional reservation. You can also reserve for several hours per day for a fee of €10 per hour.

This can have several reasons:

• You have not yet completed the necessary training for the machine. You can find this information in the members portal under “Permissions”.

• You have an old tariff (e.g. small or medium) and you cannot use the Happylab in your desired time slot. You can also find this information about your package in the members portal under “My contract”.